Managing Your Subscription - Change, Upgrade & Cancel Plans | Nife

Learn how to manage your subscription, change plans, and control your service.

Current Subscription Details#

The Current Subscription card displays your active plan information:

Information Shown#

Plan Name

Your current subscription plan
Starter, Pro, Enterprise, or custom plan
Identifies your service tier

Price

Monthly subscription cost
Base price before tax
Does not include usage charges

Status

ACTIVE: Currently subscribed and active
CANCELLED: Scheduled for cancellation
PAUSED: Temporarily suspended
INACTIVE: No active subscription

Renewal Date

When your next billing cycle starts
When next charge will occur
Format: Month Day, Year
Plan renews automatically

Card Actions#

Three main action buttons available:

Change Plan Button

Available for all active subscriptions
Opens plan selection dialog
Allows upgrading or downgrading
Changes take effect immediately

Cancel Subscription Button

Only appears for active subscriptions
Not yet scheduled for cancellation
Opens cancellation confirmation dialog
Allows providing cancellation reason

Reactivate Button

Only appears for cancelled subscriptions
Restarts your service
Applies to next billing cycle
Reactivation is instant

Changing Your Plan#

Understanding Plan Changes#

What Happens When You Change Plans:

New plan takes effect immediately
Pro-rated billing applied
No service interruption
Difference charged/credited to account

Pro-Ration Explained

If upgrading: Pay difference for remaining days
If downgrading: Credit applied to next billing
Calculated daily
Transparent pricing

How to Change Your Plan#

Step-by-step Process:

Navigate to Billing
- Go to Settings or Account menu
- Select Billing & Subscriptions
- Find Current Subscription card
Click Change Plan
- Button is visible on the card
- Opens plan selection dialog
- Shows all available plans
Select New Plan
- View plan name and price
- Choose your desired plan
- Displays pricing clearly
- Compare features if needed
Confirm Change
- Click "Confirm Change" button
- System processes request
- Shows confirmation message
- Plan updates immediately
Review Invoice
- Check next invoice
- Verify pro-rated amount
- Confirm changes applied
- Billing reflects new plan

Available Plans#

Starter Plan - $10/month

Perfect for:
- Getting started
- Testing the platform
- Small projects
Includes:
- Basic features
- Limited resources
- Community support

Pro Plan - $50/month

Perfect for:
- Production workloads
- Growing applications
- Team collaboration
Includes:
- Advanced features
- More resources
- Priority support

Enterprise Plan - Custom

Perfect for:
- Large deployments
- Custom requirements
- Dedicated support
Includes:
- All features
- Maximum resources
- Dedicated account manager

Upgrading Your Plan#

When to Upgrade#

Consider upgrading when:

Approaching Limits: Running out of resources
New Features Needed: Need advanced capabilities
Team Growth: Adding team members
Production Use: Moving to production
Support Needed: Require priority assistance

Benefits of Upgrading#

Immediate Benefits

Access to advanced features
Increased resource limits
Priority customer support
Better performance
Reduced rate limiting

Upgrade Process#

Quick Upgrade:

Go to Billing & Subscriptions
Click "Change Plan"
Select higher tier plan
Confirm upgrade
Done! Features available immediately

Pro-Rated Charge Example:

Current Plan: Starter ($10/month)
Remaining Days: 15 days
New Plan: Pro ($50/month)

Calculation:
- Upgrade cost: $50 * (15/30) = $25
- Current plan refund: $10 * (15/30) = -$5
- Net charge: $20 additional

Next invoice reflects full Pro Plan charge

Downgrading Your Plan#

When to Downgrade#

Consider downgrading when:

Cost Saving: Need to reduce spending
Resource Reduction: Using fewer resources
Feature Needs: Don't need advanced features
Budget Constraints: Financial limitations
Usage Patterns: Lower usage requirements

Downgrade Considerations#

warning

Downgrading may affect your service:

Some features may become unavailable
Resource limits will decrease
Ensure you won't exceed new limits
Data is preserved, not deleted

Before Downgrading:

Review plan feature comparison
Check resource limits
Verify usage patterns
Inform your team
Plan for transition

Downgrade Process#

Step-by-step:

Go to Billing & Subscriptions
Click "Change Plan"
Select lower tier plan
Confirm downgrade
Changes take effect immediately

Pro-Rated Credit Example:

Current Plan: Pro ($50/month)
Remaining Days: 20 days
New Plan: Starter ($10/month)

Calculation:
- Current plan value: $50 * (20/30) = $33.33
- New plan cost: $10 * (20/30) = $6.67
- Credit to account: $26.66

Used toward next billing cycle

Cancelling Your Subscription#

Before Cancellation#

danger

Review this before cancelling:

Service will stop at period end
Can be reactivated later
No immediate refund (service through end date)
Data remains accessible
Cancellation is reversible

Consider Before Cancelling:

Do you need the service later?
Is there an issue we can solve?
What's causing cancellation?
Can we help with a lower plan?

How to Cancel#

Cancellation Steps:

Navigate to Billing
- Go to Settings
- Select Billing & Subscriptions
- Find Current Subscription card
Click Cancel Subscription
- Red button labeled "Cancel Subscription"
- Opens confirmation dialog
- Shows what will happen
Provide Reason (Optional)
- Text field for cancellation feedback
- Helps us improve service
- Not required
- Any feedback appreciated
Confirm Cancellation
- Click "Confirm Cancel" button
- Action processes
- Confirmation message appears
- Email confirmation sent
Service Continues
- Access continues through period end
- Next billing charge does NOT occur
- Can reactivate anytime
- Data preserved for 30 days

What Happens After Cancellation#

Immediately:

Status changes to CANCELLED
Reactivate button becomes available
Access continues as usual
Billing stopped

At Period End:

Service access ends
Credentials become invalid
Data may be archived
Can request data export

After Period End:

Account becomes inactive
Limited access available
Reactivation may be possible
Contact support for details

Reactivating Your Subscription#

When to Reactivate#

You can reactivate a cancelled subscription:

Any time after cancellation
Before your period completely expires
After period end (contact support)
Same plan or different plan

How to Reactivate#

Reactivation Steps:

Navigate to Billing
- Go to Billing & Subscriptions
- Find Current Subscription card
Click Reactivate Subscription
- Button appears when subscription cancelled
- Blue button labeled "Reactivate Subscription"
- Click to begin reactivation
Confirm Reactivation
- System processes request
- Confirmation message appears
- Email confirmation sent
- Status updates to ACTIVE
Service Resumes
- Access restored immediately
- Billing resumes on next cycle
- Previous settings preserved
- No data loss

Reactivation Timeline#

Same Billing Cycle

Reactivate before period end
Pro-rated charge for remaining days
Continues original subscription
Next billing at original date

After Billing Cycle

Reactivate after period end
Contact support for reactivation
May require payment verification
New billing cycle starts

Plan Comparison#

Feature	Starter	Pro	Enterprise
Price	$10/mo	$50/mo	Custom
Applications	5	Unlimited	Unlimited
Storage	10GB	100GB	Custom
Team Members	1	10	Unlimited
Support	Email	Priority	Dedicated
SLA	99%	99.9%	99.99%
Custom Domain	Yes	Yes	Yes
API Access	Basic	Full	Full

Troubleshooting Plan Changes#

Plan Change Not Taking Effect#

If changes don't appear:

Refresh page (Ctrl+F5)
Clear browser cache
Log out and log back in
Wait 5 minutes for sync
Contact support if issue persists

Plan Change Charges Incorrect#

If charges seem wrong:

Review pro-ration calculation
Check plan pricing
Verify billing date
Review invoice details
Contact billing support

Cannot See Change Plan Button#

If button not visible:

Verify subscription status
Check if you have permissions
Try different browser
Clear cache and cookies
Contact support

Best Practices#

Monitor Usage: Regularly check resource usage
Plan Ahead: Change plans before reaching limits
Budget Regularly: Review monthly costs
Test First: Test on lower tier before upgrading
Keep Current: Update payment method before changes
Save Invoices: Download invoices regularly
Communicate: Tell team of plan changes
Review Pricing: Check pricing page regularly

Subscription Management Quick Reference#

Quick guide for common subscription tasks:

Action	Use Case	Cost Impact	Timing
Upgrade	Need more features	Pro-rated charge	Immediate
Downgrade	Reduce costs	Pro-rated credit	Immediate
Change Plan	Different tier needed	Adjusted billing	Immediate
Cancel	Stop service	No charge	End of period
Reactivate	Resume service	Billing resumes	Next cycle

Subscription Lifecycle#

Active → Change Plans → Continued Service OR
Active → Cancel → Cancelled → Reactivate → Active

Plan Comparison at a Glance#

Aspect	Starter	Pro	Enterprise
Price	$10/month	$50/month	Custom
Best For	Testing	Production	Large-scale
Apps	5	Unlimited	Unlimited
Team	1	10	Unlimited
Support	Email	Priority	Dedicated

Subscription Management Summary#

Managing your subscription effectively:

Ensures optimal resource allocation
Controls monthly costs
Scales with your needs
Maintains service continuity
Enables cost optimization

Next Steps#

Payment Methods - Update your payment information
Invoices and History - View billing records
Plans and Pricing - Detailed plan comparison
Billing Overview - Return to billing dashboard