Billing & Subscriptions Overview - Manage Plans & Payments | Nife

Manage your subscription plan, payment methods, and view all your billing information in one centralized location.

What is Billing Management?#

The Billing section helps you:

Subscription Management 📋

  • View your current subscription plan
  • Change to different plans
  • Monitor billing dates
  • Track renewal information

Payment Management 💳

  • Update payment methods
  • View payment history
  • Manage billing information
  • Download invoices

Invoice & History 📜

  • Track all past invoices
  • View upcoming charges
  • Download receipts
  • Export billing data

Cost Control 💰

  • Monitor monthly costs
  • View upcoming invoices
  • Plan your budget
  • Track spending

Key Features#

Current Subscription Overview#

See details about your active plan at a glance:

  • Plan Name: Your current subscription plan
  • Monthly Cost: Monthly subscription fee
  • Status: Active, Cancelled, or other status
  • Renewal Date: When your next billing cycle begins
  • Plan Features: Available features in your plan

Plan Management#

Change Your Plan

  • Upgrade to a higher tier plan
  • Downgrade to save costs
  • Change plans anytime
  • No long-term contracts
  • Pro-rated billing applied

Cancel Subscription

  • Cancel at any time
  • Provide cancellation reason (optional)
  • Service continues until period end
  • Reactivate anytime
  • No penalties

Payment Methods#

Manage Payment

  • Update payment card
  • Change payment method
  • Secure payment processing
  • Multiple payment options

Upcoming Invoice#

Preview Next Charge

  • See what you'll be charged
  • Breakdown of costs
  • Tax information
  • Payment due date
  • Advance notice before billing

Billing History#

Access Past Records

  • View all past invoices
  • Filter by date or status
  • Download invoice PDFs
  • Export invoice data
  • Detailed transaction history

Navigation to Billing Section#

From Dashboard:

  1. Click your Account or Profile menu (top right)
  2. Select Billing & Subscriptions
  3. Or navigate to: Settings → Billing

Direct Access:

  • Billing page displays all billing information
  • Organized into clear sections
  • Easy to navigate and understand

Understanding Your Subscription#

Plan Types#

Starter Plan

  • Entry-level plan
  • Limited resources
  • Basic features
  • Perfect for testing

Pro Plan

  • Enhanced features
  • More resources
  • Advanced capabilities
  • Suitable for production

Enterprise Plan

  • Full features
  • Maximum resources
  • Priority support
  • Custom solutions

Billing Cycles#

Monthly Billing

  • Charged every 30 days
  • Auto-renewal
  • Can cancel anytime
  • Upgrade/downgrade anytime

Common Actions#

Changing Your Plan#

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Upgrading or downgrading your plan can be done instantly without service interruption.

To change plan:

  1. Go to Billing & Subscriptions
  2. Click Change Plan button
  3. Select your new plan
  4. Confirm the change
  5. Changes apply immediately

Cancelling Your Subscription#

To cancel:

  1. Go to Billing & Subscriptions
  2. Click Cancel Subscription button
  3. Optionally provide cancellation reason
  4. Confirm cancellation
  5. Service continues until period end
warning

Cancellation cannot be undone immediately. You'll need to reactivate to continue service.

Updating Payment Method#

To update payment:

  1. Go to Billing & Subscriptions
  2. In Upcoming Invoice section, click Update Payment Method
  3. Enter new payment details
  4. Confirm the update
  5. New method applied to next billing cycle

Downloading Invoices#

To download invoice:

  1. Go to Billing & Subscriptions
  2. Scroll to Billing History section
  3. Find the invoice you want
  4. Click Download button
  5. Invoice saves to your computer

Exporting Billing Data#

To export all invoices:

  1. Go to Billing & Subscriptions
  2. Click Export Invoices (in actions menu)
  3. Choose export format (JSON or CSV)
  4. File downloads automatically
  5. Use for accounting or records

Understanding Billing Concepts#

Billing Cycle#

The period between billing dates:

  • Start Date: When your current cycle begins
  • End Date: When your next billing occurs
  • Monthly: Standard 30-day cycle
  • Pro-rated: Charges adjusted for partial months

Invoice#

A statement of charges for your account:

  • Invoice Number: Unique identifier
  • Amount: Total charged
  • Date: When invoice was issued
  • Status: Paid, Unpaid, or Overdue
  • Due Date: Payment deadline

Tax#

Sales tax applied based on:

  • Location: Your billing location
  • Service Type: Services being purchased
  • Local Rates: Applicable tax percentage
  • Itemized: Shown separately on invoice

Subtotal vs Total#

Subtotal

  • Base service cost
  • Before tax and fees
  • Monthly plan price

Total

  • Subtotal + tax
  • Final amount charged
  • What you'll be billed

Payment Methods Accepted#

Credit Cards

  • Visa
  • Mastercard
  • American Express
  • Discover

Digital Payment

  • PayPal
  • Google Pay
  • Apple Pay

Security

  • PCI DSS compliant
  • Encrypted transmission
  • Secure payment gateway
  • No data stored locally

Billing Issues & Troubleshooting#

Payment Failed#

If payment fails:

  1. Check payment method validity
  2. Ensure sufficient funds
  3. Try again after 24 hours
  4. Update payment method
  5. Contact billing support if issue persists
warning

Failed payments may result in service suspension. Update your payment method immediately.

Missing Invoice#

If invoice is missing:

  1. Check email inbox and spam folder
  2. Go to Billing History in dashboard
  3. Download invoice directly
  4. Contact billing support with dates

Incorrect Charge#

If charged incorrectly:

  1. Review your invoice carefully
  2. Check your current plan details
  3. Verify pro-rating calculations
  4. Contact support with invoice details
  5. Provide explanation of discrepancy

Refund Requests#

To request refund:

  1. Contact billing support
  2. Provide invoice details
  3. Explain refund reason
  4. Support will review
  5. Response within 5-7 business days

Billing Support#

Getting Help#

Support Channels

Response Times

  • Urgent issues: 1-2 hours
  • General inquiries: 1 business day
  • Refund requests: 5-7 business days

What to Provide#

When contacting billing support, provide:

  • Your account email
  • Invoice number (if applicable)
  • Description of issue
  • Any error messages
  • Screenshots if applicable

Billing Best Practices#

  1. Review Invoices: Check invoices when received
  2. Monitor Usage: Keep track of your consumption
  3. Plan Ahead: Upgrade before reaching limits
  4. Update Payment: Keep payment method current
  5. Export Records: Maintain billing records
  6. Understand Pricing: Review plan details
  7. Budget Planning: Use invoice history to plan
  8. Communicate: Contact support for questions

Key Billing Concepts#

Subscription: Monthly or annual service plan with recurring charges Plan: Different service tiers (Starter, Pro, Enterprise) with varying features Invoice: Bill documenting charges for services provided Billing Cycle: Period between billing dates (typically 30 days) Payment Method: How you pay (credit card, PayPal, digital wallets) Renewal Date: When your next billing cycle begins

Quick Navigation Guide#

Getting Started with Billing#

Understanding your billing helps you:

  • Control monthly costs
  • Choose the right plan
  • Manage payment information
  • Track spending history
  • Plan your budget

Next Steps#