Managing Your Subscription

Learn how to manage your subscription, change plans, and control your service.

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Current Subscription Details

The Current Subscription card displays your active plan information:

Information Shown

Plan Name

• Your current subscription plan
• Starter, Pro, Enterprise, or custom plan
• Identifies your service tier

Price

• Monthly subscription cost
• Base price before tax
• Does not include usage charges

Status

• ACTIVE: Currently subscribed and active
• CANCELLED: Scheduled for cancellation
• PAUSED: Temporarily suspended
• INACTIVE: No active subscription

Renewal Date

• When your next billing cycle starts
• When next charge will occur
• Format: Month Day, Year
• Plan renews automatically

Card Actions

Three main action buttons available:

Change Plan Button

• Available for all active subscriptions
• Opens plan selection dialog
• Allows upgrading or downgrading
• Changes take effect immediately

Cancel Subscription Button

• Only appears for active subscriptions
• Not yet scheduled for cancellation
• Opens cancellation confirmation dialog
• Allows providing cancellation reason

Reactivate Button

• Only appears for cancelled subscriptions
• Restarts your service
• Applies to next billing cycle
• Reactivation is instant

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Changing Your Plan

Understanding Plan Changes

What Happens When You Change Plans:

• New plan takes effect immediately
• Pro-rated billing applied
• No service interruption
• Difference charged/credited to account

Pro-Ration Explained

• If upgrading: Pay difference for remaining days
• If downgrading: Credit applied to next billing
• Calculated daily
• Transparent pricing

How to Change Your Plan

Step-by-step Process:

1. Navigate to Billing

   • Go to Settings or Account menu
   • Select Billing & Subscriptions
   • Find Current Subscription card

2. Click Change Plan

   • Button is visible on the card
   • Opens plan selection dialog
   • Shows all available plans

3. Select New Plan

   • View plan name and price
   • Choose your desired plan
   • Displays pricing clearly
   • Compare features if needed

4. Confirm Change

   • Click "Confirm Change" button
   • System processes request
   • Shows confirmation message
   • Plan updates immediately

5. Review Invoice

   • Check next invoice
   • Verify pro-rated amount
   • Confirm changes applied
   • Billing reflects new plan

Available Plans

Starter Plan - $10/month

• Perfect for:
  • Getting started
  • Testing the platform
  • Small projects
• Includes:
  • Basic features
  • Limited resources
  • Community support

Pro Plan - $50/month

• Perfect for:
  • Production workloads
  • Growing applications
  • Team collaboration
• Includes:
  • Advanced features
  • More resources
  • Priority support

Enterprise Plan - Custom

• Perfect for:
  • Large deployments
  • Custom requirements
  • Dedicated support
• Includes:
  • All features
  • Maximum resources
  • Dedicated account manager

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Upgrading Your Plan

When to Upgrade

Consider upgrading when:

• Approaching Limits: Running out of resources
• New Features Needed: Need advanced capabilities
• Team Growth: Adding team members
• Production Use: Moving to production
• Support Needed: Require priority assistance

Benefits of Upgrading

Immediate Benefits

• Access to advanced features
• Increased resource limits
• Priority customer support
• Better performance
• Reduced rate limiting

Upgrade Process

Quick Upgrade:

1. Go to Billing & Subscriptions
2. Click "Change Plan"
3. Select higher tier plan
4. Confirm upgrade
5. Done! Features available immediately

Pro-Rated Charge Example:

Current Plan: Starter ($10/month)
Remaining Days: 15 days
New Plan: Pro ($50/month)

Calculation:
- Upgrade cost: $50 * (15/30) = $25
- Current plan refund: $10 * (15/30) = -$5
- Net charge: $20 additional

Next invoice reflects full Pro Plan charge

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Downgrading Your Plan

When to Downgrade

Consider downgrading when:

• Cost Saving: Need to reduce spending
• Resource Reduction: Using fewer resources
• Feature Needs: Don't need advanced features
• Budget Constraints: Financial limitations
• Usage Patterns: Lower usage requirements

Downgrade Considerations

warning

Downgrading may affect your service:

• Some features may become unavailable
• Resource limits will decrease
• Ensure you won't exceed new limits
• Data is preserved, not deleted

Before Downgrading:

1. Review plan feature comparison
2. Check resource limits
3. Verify usage patterns
4. Inform your team
5. Plan for transition

Downgrade Process

Step-by-step:

1. Go to Billing & Subscriptions
2. Click "Change Plan"
3. Select lower tier plan
4. Confirm downgrade
5. Changes take effect immediately

Pro-Rated Credit Example:

Current Plan: Pro ($50/month)
Remaining Days: 20 days
New Plan: Starter ($10/month)

Calculation:
- Current plan value: $50 * (20/30) = $33.33
- New plan cost: $10 * (20/30) = $6.67
- Credit to account: $26.66

Used toward next billing cycle

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Cancelling Your Subscription

Before Cancellation

danger

Review this before cancelling:

• Service will stop at period end
• Can be reactivated later
• No immediate refund (service through end date)
• Data remains accessible
• Cancellation is reversible

Consider Before Cancelling:

1. Do you need the service later?
2. Is there an issue we can solve?
3. What's causing cancellation?
4. Can we help with a lower plan?

How to Cancel

Cancellation Steps:

1. Navigate to Billing

   • Go to Settings
   • Select Billing & Subscriptions
   • Find Current Subscription card

2. Click Cancel Subscription

   • Red button labeled "Cancel Subscription"
   • Opens confirmation dialog
   • Shows what will happen

3. Provide Reason (Optional)

   • Text field for cancellation feedback
   • Helps us improve service
   • Not required
   • Any feedback appreciated

4. Confirm Cancellation

   • Click "Confirm Cancel" button
   • Action processes
   • Confirmation message appears
   • Email confirmation sent

5. Service Continues

   • Access continues through period end
   • Next billing charge does NOT occur
   • Can reactivate anytime
   • Data preserved for 30 days

What Happens After Cancellation

Immediately:

• Status changes to CANCELLED
• Reactivate button becomes available
• Access continues as usual
• Billing stopped

At Period End:

• Service access ends
• Credentials become invalid
• Data may be archived
• Can request data export

After Period End:

• Account becomes inactive
• Limited access available
• Reactivation may be possible
• Contact support for details

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Reactivating Your Subscription

When to Reactivate

You can reactivate a cancelled subscription:

• Any time after cancellation
• Before your period completely expires
• After period end (contact support)
• Same plan or different plan

How to Reactivate

Reactivation Steps:

1. Navigate to Billing

   • Go to Billing & Subscriptions
   • Find Current Subscription card

2. Click Reactivate Subscription

   • Button appears when subscription cancelled
   • Blue button labeled "Reactivate Subscription"
   • Click to begin reactivation

3. Confirm Reactivation

   • System processes request
   • Confirmation message appears
   • Email confirmation sent
   • Status updates to ACTIVE

4. Service Resumes

   • Access restored immediately
   • Billing resumes on next cycle
   • Previous settings preserved
   • No data loss

Reactivation Timeline

Same Billing Cycle

• Reactivate before period end
• Pro-rated charge for remaining days
• Continues original subscription
• Next billing at original date

After Billing Cycle

• Reactivate after period end
• Contact support for reactivation
• May require payment verification
• New billing cycle starts

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Plan Comparison

Feature	Starter	Pro	Enterprise
Price	$10/mo	$50/mo	Custom
Applications	5	Unlimited	Unlimited
Storage	10GB	100GB	Custom
Team Members	1	10	Unlimited
Support	Email	Priority	Dedicated
SLA	99%	99.9%	99.99%
Custom Domain	Yes	Yes	Yes
API Access	Basic	Full	Full

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Troubleshooting Plan Changes

Plan Change Not Taking Effect

If changes don't appear:

1. Refresh page (Ctrl+F5)
2. Clear browser cache
3. Log out and log back in
4. Wait 5 minutes for sync
5. Contact support if issue persists

Plan Change Charges Incorrect

If charges seem wrong:

1. Review pro-ration calculation
2. Check plan pricing
3. Verify billing date
4. Review invoice details
5. Contact billing support

Cannot See Change Plan Button

If button not visible:

1. Verify subscription status
2. Check if you have permissions
3. Try different browser
4. Clear cache and cookies
5. Contact support

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Best Practices

1. Monitor Usage: Regularly check resource usage
2. Plan Ahead: Change plans before reaching limits
3. Budget Regularly: Review monthly costs
4. Test First: Test on lower tier before upgrading
5. Keep Current: Update payment method before changes
6. Save Invoices: Download invoices regularly
7. Communicate: Tell team of plan changes
8. Review Pricing: Check pricing page regularly

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Subscription Management Quick Reference

Quick guide for common subscription tasks:

Action	Use Case	Cost Impact	Timing
Upgrade	Need more features	Pro-rated charge	Immediate
Downgrade	Reduce costs	Pro-rated credit	Immediate
Change Plan	Different tier needed	Adjusted billing	Immediate
Cancel	Stop service	No charge	End of period
Reactivate	Resume service	Billing resumes	Next cycle

Subscription Lifecycle

Active → Change Plans → Continued Service OR
Active → Cancel → Cancelled → Reactivate → Active

Plan Comparison at a Glance

Aspect	Starter	Pro	Enterprise
Price	$10/month	$50/month	Custom
Best For	Testing	Production	Large-scale
Apps	5	Unlimited	Unlimited
Team	1	10	Unlimited
Support	Email	Priority	Dedicated

Subscription Management Summary

Managing your subscription effectively:

• Ensures optimal resource allocation
• Controls monthly costs
• Scales with your needs
• Maintains service continuity
• Enables cost optimization

Next Steps

• Payment Methods - Update your payment information
• Invoices and History - View billing records
• Plans and Pricing - Detailed plan comparison
• Billing Overview - Return to billing dashboard